Return & Exchange Policy – Libas Lounge

At Libas Lounge, each outfit is crafted with great care, attention to detail, and your special moments in mind. Due to the nature of our products, we have a straightforward policy to maintain fairness and transparency.

Bridals & Custom Orders

• All bridal and custom-made outfits are non-refundable and non-exchangeable.

• This includes any outfit made to your specific measurements, color preferences, or design customizations.

• Once an order is confirmed, it cannot be cancelled or altered.

Luxury Formals & Pret

• We accept exchange requests only in cases where:

  • The product delivered is incorrect

  • The product is damaged upon delivery

• Exchange requests must be made within 48 hours of receiving the parcel.

• Items must be unused, unwashed, and in their original packaging with tags intact.

• Clients are responsible for return shipping charges unless the fault is from our end.

How to Request an Exchange

To request an exchange, please email us at libaslounge@gmail.com with your:

• Order number

• Photos of the received item

• Reason for exchange

Our team will review your request and get back to you within 2–3 working days.

Note

• Color and embellishment variation may occur due to photography, lighting, or screen resolution and will not be considered valid reasons for exchange.

• We reserve the right to refuse any request that does not meet our policy conditions.